Returns and exchanges

Exchanges in UE

Exchange of an order is possible within 14 days from the the date of delivery. Ordered products cannot be damaged or have any marks of use. All labels have to be retained. Exchange of a product is possible only for a different size of the ordered product. >Return package is delivered by the DHL logistics company. Budapester reserves the right to send back the packages from the same order, which have been delivered at different times. New product will be sent after the return package is delivered.

Please, keep in mind that exchange is possible only from the country to which the product was delivered.  Additional information is available in our Terms and Conditions section.

Returns

Returns of products orderded at Budapester.com are possible within 14 days from the date of delivery. The withdrawal may done in the following ways:

1. In writing or by phoneWithdrawals by phone, e-mail, fax or via traditional mail are possible within 14 days from the date of delivery. Subsequently, ordered products have to be sent back within the next 14 days.

2. Return package The return of the product within 14 days from the date of delivery.

Please, keep in mind the following return conditions:

  • The product cannot have any marks of use. All labels have to be retained.
  • If there is more than one product being returned, all the products should be sent in one package.
  • Return packages are delivered by DHL logistics company.
  • Return packages  have to be sent from the country to which the order was delivered.

Refunds

In case of a return, the money will be transfered within 10-14 days from the day in which the return package is delivered. If the recipient information is different than the purchaser information the money will transfered to the card or the account of the purchaser. The refund is realized in the same currency in which the product was bought. Please, keep in mind that Budapester.com does not take responsibility for any loss connected with currency conversion. Additional information are available in our:

Contract withdrawal form

An example of a contract withdrawal form is available here .